Hosted Video Services

Hosted Video FAQs

How to install a camera.

1. Connect the camera to your router using a network cable.
2. Connect power to the camera using the included power supply (if your camera is PoE skip this step).
3. Wait about 90 seconds for camera to boot-up, then press the button on the back of the camera.
4. After 30 seconds, login to the Hosted Video portal and your new camera will show under Live View.

 
(If your camera is wireless see below for how to set wireless settings)

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How to setup wireless network settings on camera.

1. Login to the Hosted Video portal using your account credentials
2. Click on Settings button in the menu bar
3. Select the device name in the "devices" section
4. Click on "Wireless Settings" under the Other Actions section
5. Pick your network SSID from list shown.
6. Enter Password or Passphrase in password section and save.
7. You can now unplug network cable.

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How to configure recordings.

1. Login to the Hosted Video portal using your account credentials
2. Click on Settings button in the menu bar
3. Select the device name in the "devices" section
4. Click on "Scheduled & triggered recordings" under the Recordings section
5. Type a name for this recording ***recommend using as much info as possible in the name to identify the recording.
6. Select recording type from the "triggered by drop down menu"

For motion based recordings:
1. Select Hosted Video Recorder or an available NAS from the "save to" drop down menu"
2. Set frame rate and resolution for this recording
3. Select the area of motion detection desired from the four options (Whole image, Center, Top, Bottom)
4. Select the sensitivity level from the four options (Low, Moderate, High, Very High) and then select apply changes.
5. Click Add Recording


For scheduled recordings:
1. Select Hosted Video Recorder or an available NAS from the "save to" drop down menu"
2. Set frame rate and resolution for this recording
3. Select Audio if you want to record audio
**note not all cameras have microphones built in and you can only record audio via h.264 so make sure your camera supports both
4. Click Add Recording

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How to setup alert notifications.

The notifications section of the Hosted Video Services can send out an email notification for certain events such as loss of connection to the server, motion detected, or camera reconnected to the server.

1. Login to the Hosted Video portal using your account credentials
2. Click on the Settings button
3. Click the "notifications" link from the Messages section
4. Click "Add Notification"
5. Select the device associated with this alert
6. Select which events you would like to use as triggers
7. Select who to notify and how many times you would like to receive notifications without being required to log into the site to acknowledge the alert.

* When the notification limit has been reached the system will no longer send out notifications until the user logs in clicks acknowledge. This will reset the limit count.

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To setup an Axis camera to upload still images to a FTP server.

1. Login to the Hosted Video portal using your account credentials
2. Click on the Settings button
3. Select your camera from the device list
4. take note of the password displayed in Camera Password column (this password can change periodically)
5. click the "local access" link found next to the password and login using username "root" and password from step 4
6. you should now be logged into the root account of the camera
7. Click on Events
8. Click on Event Servers | click add FTP | enter ftp information for your ftp server and click okay
9. Click on Event Types
10. Click on Add Triggered or Add Scheduled
11. Name the event and select the proper Activation Time options for this event
12. Select Save Stream from the When Activated section and choose an image frequency
13. Select FTP from the upload type menu | Select the event server you created in step (8)
14. Click OK

This camera should now be configured to transmit a still image to your designated FTP server at the frequency you configured. You can now configure private or public access to your FTP server and allow an end user access to those images.

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